FREE RETURNS & EXCHANGES
We have a 14-days Return Policy: You have 14 days from when your order is delivered to send it back to our return center for a refund or size exchange. After this delay, unfortunately we can not accept it anymore.
To be eligible for a return or exchange:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging and with garment tags.
- Final Sale Policy: all sale items purchased at an extra 40% off are final sale and cannot be returned or exchanged.
To return your product, please contact our customer service via e-mail at firstname.lastname@example.org to obtain your pre-payed return authorization. Please indicate on your e-mail the order number and the reason of the return. If you want to exchange the size, please indicate the new size of your choice.
If you need style assistance for an exchange, you can call us at +33 1 40 26 08 88 from Monday to Friday between 10:00 AM and 6:00 PM CEST (Paris Time).
Our customer service can support you in English, French, Spanish and Portuguese.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days approximately. Please note that the shipping costs are never refunded.